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All new clients MUST have a client consultation at least 48 hours prior to the service booked (for colour and perms only), especially if booking in with students.

All colour & chemical services Require a skin test at least 48 hours prior to the service and within the last 6 months.  If you have not had a skin test in the previous 6 months then a particular service may be refused.  You can book your service in now and call in for the skin test.

Colour & chemical services  do not include cut & finish service as standard, where required this is charged extra and if required must be booked along with your main service to ensure your appointment is allocated the correct amount of time.

All prices are “FROM”, and may be subject to change following consultation or depending on length of hair.

Client age restrictions – We have a minimum age policy at The Salon Leeds:
minimum age 16 for colour/chemical services, and all services with a trainee.

Trainee services start at 10.00am (10:30 Fridays), are always subject to availability and cannot start after 4pm (6:30pm Thursdays). If no Trainee is available at your chosen/arrival time we will offer services by Junior/Stylists, in which case relevant prices apply.

We respectfully ask that our clients remember that in the case of services with trainees, services may often take longer, and require some supervision or occasionally some correction.  We ask that when having services with trainees, Clients do not ask for complex services, or do anything that puts the trainee under pressure.  Customers who may have specific or complex needs are encouraged to book with experienced Stylists and not trainees.

All Clients should be aware that the Assessor/Tutor or supervising staff member has the right to:
a) Decide on the appropriate service to be offered in relation to the client’s requirements and the trainees abilities.
b) Decide or change the method by which the service is carried out.
c) Refuse admission to clients who are over 15 mins late for appointments.
d) Decline services where the Client’s requirements exceed the level or capability of the trainee working towards the Level 2 NVQ qualification.
e) Decline services where the Customer has not had a consultation or skin test as required.

Availability of services – All services are offered subject to availability of staff/trainees.  In the case of trainees, this can vary as the academy offers flexible attendance.  Occasionally appointments may be subject to delays or cancellation, in these circumstances we will always try our very best to notify you as soon as possible, sometimes we may offer services with a Stylist (appropriate prices apply), or reschedule upon arrival.

Refunds – On completion of service we always check and confirm satisfaction by the client, particularly with trainees.  Partial refunds may be provided at the Salon Manager’s discretion for Stylist services only but are NOT provided for ANY client service with a trainee under any circumstances.

Data protection & client registration – All new clients will be required to complete a treatment card following a consultation or prior to any service.  We can confirm that personal details are stored securely and used in line with the Data Protection Act, and are not passed onto any third parties.  All clients must register (and book) in their correct legal name, and notify us of changes (eg by marriage) so that we can maintain accurate and up-to-date records as legally required.

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The Salon Leeds is part of Leeds Academy For Hairdressing And Barbering (LAFHAB), which provides high quality NVQ training for hairdressers and barbers.  Training takes place upstairs, where trainees undertake theoretical training, and they are taught the various techniques for cutting hair, they then master and perfect this all using training heads.

When trainees have reached a good standard and have gained confidence, they then progress downstairs to perform services on ‘real’ clients.  Services are undertaken here within The Salon Leeds, under the supervision of Tutors and qualified Stylists.

This process ensures that only the trainees that are ready for clients will be providing services in the salon, so you will receive a good service. Services by trainees cost much less, they can involve assessments with Tutors and may naturally take a little longer. But we encourage all customers to support our trainees where possible, this is helping the academy to train the stylists of tomorrow.

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Fair booking policy

All appointments booked must be confirmed with card details to secure your appointment.  If you book online you will need to provide card details, if you book over the phone you will receive instructions on confirming your appointment.  If you are unable to confirm your appointment online you can call into the salon to pay a deposit. If you fail to confirm your appointment we may cancel this.

To minimise the significant costs incurred by late cancellations and no-shows (where a customer does not arrive for their appointment, we have a Fair Policy in place which incorporates our cancellation policy.  All appointments must be secured with card details.

Where a client cancels their appointment late or fails to attend for their appointment, charges may apply.  Our policy is as follows:

Cancel for free up to 48 hours ahead, otherwise you will be charged 50% of the service price for late cancellation or 100% for not showing up.

Charges will be applied to the card used to confirm the appointment.

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