Fair Policy – The Salon Leeds
Throughout the last couple of years we have experienced a high number of last-minute cancellations and ‘no-shows’ (where the customer does not attend the appointment at all and did not cancel). We do understand that things come up and a customer can’t make the appointment, but whether it is a Stylist booked out for more than 3 hours for a colour service, or a student that has travelled far for a booked client service, late cancellations and no-shows can be much more than an inconvenience for us. This is exacerbated in the current climate where businesses such as ours are trying to get back to normal.
Cancellations are ok when they are more than 48 hours in advance of the appointment, but less than that and it is highly unlikely we can fill your appointment slot. No-shows (where a customer simply does not turn up), leave us with a stylist (or student) booked out and no chance of filling the appointment slot.
As of January 2021 we have introduced this Fair Policy (updated for April 2021), where reasonable fees apply in certain circumstances.
As part of the booking process, all clients will be required to provide payment details, nothing is charged at the time of booking, however fees may be charged as follows:
• Cancellation more than 48 hours before appointment:
• Cancellation less than 48 hours before appointment:
30% of the full booked service price
• No show (Client does not arrive and did not cancel):
50% of the booked service price
We urge all Customers to use the online booking (Fresha, app available – see below) to manage their appointments, from here you can check availability and easily view, amend and cancel upcoming appointments 24/7. This is much easier than trying to phone/email us.
Questions about our Fair Policy, fees and payments
Q. Why have you introduced this policy?
A. To reduce the number of late cancellations and no-shows, and to recover a small percentage of the lost income that arises from these events, which are worth thousands of pounds a year.
Q. When will I be charged?
A. You will not be charged at the time of booking, and payment would be taken as usual in the salon at the end of the service, at which time you can pay using the card provided with booking or another method. You would only be charged a fee if you either cancel less than 48 hours before the appointment (30% of the booked service price applies) or if you do not attend your appointment and did not cancel (50% of the booked service price will be charged).
Q. Can I get a refund or credit for any fees?
A. No, the fees cannot be refunded or credited towards future services
Q. What happens if I don’t provide payment details at time of booking?
A. You would be sent reminders asking you to secure your appointment with payment details, if you do not provide those by 48 hours before your service your appointment may be cancelled. Any customer who does not pay details or does not show up with payment details may be blocked from booking further appointments or be required to pay in advance for furture bookings.